Associate Health Data & Incident Resolution Specialist

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Job summary

Independence Blue Cross is seeking an Associate Research Support Specialist to evaluate escalated incidents, assign tasks, and drive issue resolution. You will research source systems, identify engaged areas, and document progress with clear notes.

The role emphasizes data extraction and reporting using MS Office tools in a healthcare setting. Preferred candidates have a Bachelor's degree and strong communication skills, with the ability to work independently and in a team, ensuring accurate

Qualifications

• Excellent written and oral communication skills.
• Ability to follow detailed policies and procedures.
• Ability to work independently and within a team.
• Proficient with MS Office applications and data management tools (Excel/Word/Access).

Responsibilities

• Evaluate escalated business incidents to ensure complete information and clear issue definition.
• Determine the appropriate assignment group based on incident protocols.
• Decide next steps to bring an issue to resolution.
• Research source systems to understand issue nature.
• Identify which business areas must be engaged for resolution.
• Provide clear work notes showing incident progress and status.
• Ensure root cause is identified and data cleanup completed.
• Analyze and refine data extracts to create reports.

Skills

Communication

Policy compliance

Teamwork

Independent work

Data management

Education

Bachelor's degree preferred

Tools

Excel

Word

Access

Job description

Independence Blue Cross is seeking an Associate Research Support Specialist to evaluate escalated incidents, assign tasks, and drive issue resolution. You will research source systems, identify engaged areas, and document progress with clear notes.

The role emphasizes data extraction and reporting using MS Office tools in a healthcare setting. Preferred candidates have a Bachelor's degree and strong communication skills, with the ability to work independently and in a team, ensuring accurate