Associate Research Support Specialist

Independence Blue Cross, LLC; Philadelphia (Philadelphia County); On-site; USD 55,000 - 90,000; Full time

Job summary

IBX is seeking dynamic individuals to join our team as an Associate Research Support Specialist. You will learn quickly, thrive on innovation, and help us achieve our vision of equitable whole-person health by resolving escalated incidents and refining data extracts.

Preferred 12 years in healthcare/office settings or relevant internship. Strong oral and written communication, ability to work independently and in a team, and proficiency with MS Office (Excel, Word, Access).

Qualifications

• Excellent oral and written communication skills and be able to follow detailed policies and procedures.
• Must have the ability to work independently and within a team environment.
• Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Responsibilities

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Skills

Oral communication

Written communication

Independent work

Team collaboration

Education

Bachelor's degree

Tools

Excel

Word

Access

Job description

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable wholeperson health.

Associate Research Support Specialist:

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Experience:

Preferred 12 years working in healthcare/office setting, or relevant internship or coop work experience

Skills:

• Excellent oral and written communication skills and be able to follow detailed policies and procedures.
• Must have the ability to work independently and within a team environment.
• Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education:

Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.