Associate Research Support Specialist

Independence Blue Cross, LLC in; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

Independence Blue Cross in Philadelphia seeks an Associate Research Support Specialist to help drive effective incident resolution and data-driven reporting. You will evaluate escalated incidents, assign based on protocols, determine next steps, and research source systems to understand issues.

The role requires strong communication, the ability to work independently and in a team, and proficiency with MS Office (Excel, Word, Access) to support data extracts and reporting.

Qualifications

• Strong oral and written communication skills are required.
• Ability to work independently and within a team environment.
• Experience with MS Office applications and data management (Excel, Word, Access).

Responsibilities

• Evaluate escalated business incidents for completeness and clear issue definition.
• Assign incidents based on incident protocols.
• Determine next steps to bring issues to resolution.
• Research applicable source systems to understand the nature of the issue.
• Identify which business areas need to be engaged to resolve the issue.
• Provide clear and complete work notes on progress and status of incidents.
• Ensure root cause is identified and data cleanup performed as needed.
• Analyze and refine data extracts to create reports.

Skills

Oral and written communication

Policy adherence

Independent and team work

Data management

Education

Bachelor's Degree preferred

Tools

Excel

Word

Access

MS Office

Job description

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable wholeperson health.

Associate Research Support Specialist:

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Experience:

Preferred 12 years working in healthcare/office setting, or relevant internship or coop work experience

Skills:

Excellent oral and written communication skills and be able to follow detailed policies and procedures.

Must have the ability to work independently and within a team environment.

Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education:

Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.