Assoc Research Support Spec

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Independence Blue Cross is seeking an Associate Research Support Specialist to join our team in Philadelphia. The role involves evaluating escalated incidents, routing them to the correct groups, determining resolution steps, and researching source systems to diagnose issues.

You will document progress clearly and ensure root causes are identified with any required data cleanup. Ideal candidates have a Bachelor's degree (preferred) with 1–2 years in healthcare/office settings or relevant

Qualifications

• Bachelor's degree preferred.
• 1-2 years in healthcare/office setting or relevant internship/co-op.
• Excellent oral and written communication skills.
• Ability to work independently and within a team.
• MS Office applications and data management including Excel, Word, and Access.

Responsibilities

• Evaluate escalated incidents to ensure complete information and clear issue definition.
• Determine assignment group for incident based on protocols.
• Decide the next steps needed to resolve an issue.
• Research applicable source systems to understand the issue.
• Identify which business areas must be engaged to resolve the issue.
• Provide clear work notes to show progress and status of incidents.
• Ensure root cause is identified and data cleanup is completed.
• Analyze and refine data extracts to create reports.

Skills

Communication skills

Policy adherence

Teamwork & independence

Data management

Education

Bachelor's degree preferred

Tools

Excel

Word

Access

Job description

Our organization is looking for dynamic individuals who love to learn it thrives on innovation and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

Associate Research Support Specialist

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Qualifications - Internal

Experience:

Preferred 1-2 years working in healthcare/office setting, or relevant internship or co-op work experience

Skills:

Excellent oral and written communication skills and be able to follow detailed policies and procedures.

Must have the ability to work independently and within a team environment.

Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education:

Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Agency Disclaimer

All resumes submitted directly to anIndependence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross andthe Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross orthe Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.