Research IT Helpdesk & Imaging Technician

University of Dayton Research Institute; Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Dayton Research Institute (UDRI) Associate IT Research Professional provides hands-on IT support across the Dayton area, assisting with helpdesk tickets, workstation setup, and AD account configuration. This role emphasizes in-person troubleshooting and hardware deployment for on-site and remote staff.

Responsibilities include responding to tickets, configuring Windows workstations, managing inventory, and basic Windows Server administration.

Qualifications

• High School graduate plus four years of relevant experience or an associate degree with two years of relevant experience or a Bachelor's with no previous experience required.
• Two years of expertise in a Windows desktop environment.
• Must be able to work independently and have good customer interaction skills.
• Strong written and oral communication skills.
• Experience in providing helpdesk functions.
• CompTIA Security+ certification or the ability to obtain this certification within one year of employment.
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen.
• A valid driver’s license and low risk driving record is required to be insurable by the University.

Responsibilities

• Respond to IT helpdesk tickets: support local and remote users; install software on Windows.
• Assist with employee IT infrastructure: configure employee workstation/laptop configuration; configure employee accounts / active directory.
• Assist with hardware and software procurement and inventory management.
• Perform basic system and user administration tasks for Windows Server.
• Troubleshoot, assemble, repair and configure Intel based workstations, servers and peripheral equipment.

Skills

Windows desktop support

Helpdesk experience

Customer interaction

Documentation / written communication

Independent work

Education

High School diploma with 4 years of relevant experience or training

Associate degree with 2 years of relevant experience

Bachelor’s degree in a related field

Tools

Active Directory

Windows Server

Inventory management systems

Windows operating systems

Job description

The University of Dayton Research Institute (UDRI) Associate IT Research Professional provides hands-on IT support across the Dayton area, assisting with helpdesk tickets, workstation setup, and AD account configuration. This role emphasizes in-person troubleshooting and hardware deployment for on-site and remote staff.

Responsibilities include responding to tickets, configuring Windows workstations, managing inventory, and basic Windows Server administration.