Associate Research Support Specialist

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Job summary

Independence Blue Cross is seeking an Associate Research Support Specialist to evaluate escalated incidents, assign tasks, and drive issue resolution. You will research source systems, identify engaged areas, and document progress with clear notes.

The role emphasizes data extraction and reporting using MS Office tools in a healthcare setting. Preferred candidates have a Bachelor's degree and strong communication skills, with the ability to work independently and in a team, ensuring accurate

Qualifications

• Excellent written and oral communication skills.
• Ability to follow detailed policies and procedures.
• Ability to work independently and within a team.
• Proficient with MS Office applications and data management tools (Excel/Word/Access).

Responsibilities

• Evaluate escalated business incidents to ensure complete information and clear issue definition.
• Determine the appropriate assignment group based on incident protocols.
• Decide next steps to bring an issue to resolution.
• Research source systems to understand issue nature.
• Identify which business areas must be engaged for resolution.
• Provide clear work notes showing incident progress and status.
• Ensure root cause is identified and data cleanup completed.
• Analyze and refine data extracts to create reports.

Skills

Communication

Policy compliance

Teamwork

Independent work

Data management

Education

Bachelor's degree preferred

Tools

Excel

Word

Access

Job description

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

++Associate Research Support Specialist:++

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Experience:

Preferred 1-2 years working in healthcare/office setting, or relevant internship or co-op work experience

Skills:

Excellent oral and written communication skills and be able to follow detailed policies and procedures.

Must have the ability to work independently and within a team environment.

Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education:

Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.