RESEA Program Manager — Drive Outcomes & Compliance

Career Team; Plano (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Career Team in Plano, Texas seeks a results-driven RESEA Program Manager to oversee all operational aspects of RESEA delivery, supervise the RESEA team, and align services with state guidance and contractual requirements.

You will establish KPIs, collaborate with partners, monitor performance data, ensure data integrity in Work In Texas, and lead staff development. This onsite, exempt role offers $70,000-$80,000 annually with 30% travel.

Qualifications

• Bachelor’s degree in workforce development, business administration, human services, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in business, marketing, public relations, education, human and/or workforce development services.
• Knowledgeable about the RESEA Programs and other workforce program requirements.
• Minimum of 1 year of experience in workforce development programs, preferably with direct experience in RESEA or UI-integrated service delivery.
• Experience leading teams to meet performance metrics, preferably within case management or career services settings.
• Strong interpersonal skills with the ability to collaborate across departments and partner agencies.

Responsibilities

• Oversee all operational aspects of RESEA program delivery, ensuring services are provided in alignment with program goals, state guidance, and contractual requirements.
• Provide direct supervision and coaching to RESEA Supervisor and RESEA Team, fostering a high-performing team culture focused on customer engagement and positive outcomes.
• Establish and monitor KPIs, developing strategies to meet or exceed performance goals related to reemployment, job placement, and customer engagement.
• Collaborate with internal leadership and local and state workforce partners to ensure consistent implementation of program initiatives, workshops, and assessments.
• Review performance data, analyze trends, and develop action plans to improve program efficiency and effectiveness.
• Collaborate with the Deputy Director and Performance Manager to review performance data, identify trends, and implement strategies for continuous program improvement.
• Oversee quality assurance processes, ensuring data integrity, accurate documentation in Work In Texas and other required systems, and adherence to case management standards.
• Support continuous professional development for RESEA Supervisor and Coordinators, coordinating training and knowledge-sharing sessions on policies, procedures, and best practices.
• Serve as the point of contact for escalated participant matters and high-level compliance issues, coordinating resolution with Unemployment Insurance (UI) and other partner agencies as needed.
• Lead efforts to align services with local labor market demands and collaborate with workforce center leadership to integrate RESEA services into broader workforce strategies.
• Drive a customer-centered approach that enhances participant engagement and maximizes employment outcomes.
• Appropriately represent Career Team in stakeholder meetings, community forums, and state-led workgroups relevant to RESEA programming.
• Approach each day and task with a "ZAG" mindset.
• Perform other tasks as assigned

Skills

Leadership

Public speaking

Data analysis

Collaboration

Time management

Communication

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Work In Texas

Job description

Career Team in Plano, Texas seeks a results-driven RESEA Program Manager to oversee all operational aspects of RESEA delivery, supervise the RESEA team, and align services with state guidance and contractual requirements.

You will establish KPIs, collaborate with partners, monitor performance data, ensure data integrity in Work In Texas, and lead staff development. This onsite, exempt role offers $70,000-$80,000 annually with 30% travel.