Reprographics & Mail Services Associate

RR Donnelley; Boulder (CO); On-site; USD 46,800 - 47,840; Full time

Job summary

RR Donnelley in Boulder, CO is seeking an Office Services Associate to support reprographics, mail and intake functions. You will use logs, ensure tickets are filled, and manage workflows to meet deadlines in a fast-paced environment.

The role requires a high school diploma and at least one year of office services experience, strong customer service skills, and excellent written and verbal communication. You will interact with clients, troubleshoot basic equipment, and uphold policies.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Time management

Team player

Education

High school diploma or equivalent

Tools

Mail & reprographics equipment

Job description

RR Donnelley in Boulder, CO is seeking an Office Services Associate to support reprographics, mail and intake functions. You will use logs, ensure tickets are filled, and manage workflows to meet deadlines in a fast-paced environment.

The role requires a high school diploma and at least one year of office services experience, strong customer service skills, and excellent written and verbal communication. You will interact with clients, troubleshoot basic equipment, and uphold policies.