Representative I - Revenue Cycle Customer Service

70 HonorHealth Support Services; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

HonorHealth is seeking a detail-oriented Patient Collections-Self Pay specialist to support revenue cycle operations in the Phoenix area. You will review, update and collect self-pay balances, greeting callers and digital inquiries with empathy and accuracy.

Ideal candidates have at least 1 year in healthcare collections or customer service, basic medical terminology, and the ability to explain financial assistance options while following network policies and values.

Qualifications

• 1 year Healthcare Collections or Customer Service Required
• 1 year Medical Terminology Preferred
• 1 year Medical Insurance Adjudication/Benefit Preferred

Responsibilities

• Receives, handles and routes revenue cycle phone calls or digital communications.
• Reviews patients' accounts for insurance updates, rebills or further insurance/coding review.
• Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance.
• Provide follow up communication to patients regarding status on accounts needing further review.
• Performs a variety of clerical duties, including scanning, mailing, updating registration, release of information, balancing according to established policies.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Billing and Revenue Cycle Shift: Day Department: Patient Collections-Self Pay 50-60 words per minute preferred Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefits and adjudication and terminology.

ESSENTIAL FUNCTIONS

Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review. Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested. Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.

Education

High School Diploma or GED Required

Experience

1 year Healthcare Collections or Customer Service Required 1 year Medical Terminology Preferred and 1 year Medical Insurance Adjudication/Benefit Preferred

LICENSES AND CERTIFICATIONS

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.