Lead - Admission Services

20 Deer Valley Medical Center; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking an operations lead for the Patient Access Admitting team. The role oversees registration staff and ensures throughput, with collaboration on training and process improvements across the revenue cycle.

The position requires experience in hospital registration or patient financial counseling and familiarity with HIPAA and reimbursement criteria. A focus on customer service and accurate reporting is essential.

Qualifications

• 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service.
• Required 3 years healthcare or hospital registration experience or patient financial counseling preferred.

Responsibilities

• Oversees the shift-to-shift responsibilities of the registration staff.
• Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
• Serves as a resource for employees in regards to all pertinent software applications.
• Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
• Completes reports as assigned.
• Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
• Performs registrations in order to stay current on system requirements and ease of use.
• Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria.
• Attends departmental meetings to enhance communications within departments.
• Attends payer in-services and departmental meetings to enhance communications and public relation skills.
• Participates in process improvement activities.

Job description

Primary City/State: Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027

Category: Patient Services Shift: Day Department: Registration Admitting Sunday- Tuesday and every other Wednesday, 5:30am-4:00pm

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers.

Essential Functions

Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks. Completes reports as assigned. Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department. Performs registrations in order to stay current on system requirements and ease of use. Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.

Education

High School Diploma or GED Required Associates in related healthcare field Preferred

Experience

2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service. Required 3 years healthcare or hospital registration experience or patient financial counseling Preferred 3 years minimum experience required. Preferred

License and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: Nine acute-care hospitals Over 200 primary, specialty and urgent care centers More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.