Counselor - Admitting Services Intake

34 Four Peaks Medical Center; Mesa (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

HonorHealth in Mesa, AZ, seeks an experienced Registration Admitting professional to ensure patients have coverage for their hospital stay, obtain authorizations and manage payments. The role supports Medicaid applications, insurance verification and daily account follow-up, with emphasis on accuracy and cash handling.

The position requires 1 year of related experience and up to 2 years in hospital registration or similar customer service roles.

Qualifications

• High School Diploma or GED required.
• Associates or business school diploma preferred.
• 1 year related experience required.
• 2 years of hospital registration/related field with customer service experience/insurance verification preferred.

Responsibilities

• Ensure patients have coverage for their hospital stay and obtain insurance authorizations.
• Notify insurance companies and assist with Medicaid applications; verify coverage from third party payers.
• Secures payment for balances on inpatient and outpatient accounts; assist with monitoring patient financial issues.
• Monitor status of Medicaid applications and perform daily follow up on unverified accounts.
• Performs cashiering duties including receiving and posting payments; maintains balanced cash drawer.

Skills

Customer service

Cash handling

Insurance verification

Medicaid applications

Accounts receivable

Education

High School Diploma or GED

Associates degree or business school diploma preferred

Job description

Primary City/State: Four Peaks Medical Center - 1301 S Crismon Rd Mesa, AZ 85209

Category: Healthcare Support

Shift: Day

Department: Registration Admitting

Monday-Friday 7:30 am-4:00 pm

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY Ensures patients have coverage for their hospital stay. Obtain complex financial information regarding patients from various sources, notify insurance companies and assist with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifying coverage from other third party payers in a variety of hospital settings. Secures payment for balances on inpatient and outpatient accounts. Assist Supervisor and Lead with the monitoring of patient financial issues and audit registration regulatory forms for accuracy daily or by shift. Updates financial and demographic information in the ADT system.

ESSENTIAL FUNCTIONS Addresses complex financial issues with patients; explains HonorHealth financial policies. Determines point of service amounts due and collects. Obtains signature on all financial documents, include package plan agreements and insurance waivers. Assists with the application process for Medicaid coverage by working with DES office or the vendor assigned to fulfill the Medicaid application. Monitors status of Medicaid applications. Performs daily follow up on unverified and pending accounts; ensures that all regulatory forms are completed and signed in a timely fashion. Ensures all demographic and financial information (including insurance verification and eligibility) is on account. Monitors authorizations for through dates and updates authorizations as needed. Notifies Case Management of patients that are likely to exhaust their Medicare days. Educates patients regarding rights, obligations and policies. Ensures account is secured or takes necessary steps to do so. Performs general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account. Prepares receipts, daily bank deposits and batch receipts. Maintains balanced cash drawer. Adheres to all third party payer requirements for both government and commercial payers such as DNV requirements, EMTALA provisions, HIPAA and reimbursement criteria. Keeps management informed of all unique situations and problem accounts while identifying opportunities to improve work processes.

Education

High School Diploma or GED Required
Associates Or business school diploma Preferred

Experience

1 year related experience Required
2 years of hospital registration/related field with customer service experience/insurance verification Preferred

License and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Talent Community

• Get updates on hiring events
• Be the first to know about new roles
• Connect with our recruiters