Supervisor - Business Office Physician Network

HonorHealth; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

HonorHealth in Phoenix is seeking a Billing and Collections Supervisor to oversee physician practice billing and collections. You will supervise staff, monitor productivity and quality, and ensure adherence to policies while maintaining accurate account reconciliation and timely payments.

You will lead daily team huddles, manage A/R aging, and collaborate with clinics to address revenue cycle concerns, fostering a professional, compliant environment across our health system.

Qualifications

• 5 years multi-specialty physician billing and collections experience or front office experience in a medical practice.
• 3 years experience in central billing office or physician office setting.

Responsibilities

• Supervises personnel in area of responsibility including hiring, training, evaluating and development.
• Monitors employee productivity and quality of work in Revenue Cycle.
• Leads daily DMS and team huddles; maintains open communication with staff and leadership.
• Tracks and audits A/R on aging rotations; assigns and monitors A/R work.
• Resolves difficult customer service issues and collaborates with other teams to fix billing problems.

Skills

Billing & collections

Team supervision

Process improvement

Communication skills

Education

High School Diploma or GED

Associates degree preferred

Job description

Primary City/State:Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:Administrative SupportShift:DayDepartment:Business OperationsGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYSupervises personnel assigned to billing and collections for physician practices. Business operations are to be within confines of state and meet all federal regulations. Responsible for monitoring productivity and quality guidelines for billing and collections and maintaining all employee standards, ensuring adherence to organizational policies and procedures. Plan, organize and supervise the daily operations of insurance and self pay billing and collections, payment posting and account reconciliation teams for all lines of business. Will project a professional image, to include appearance, confidence, knowledge, and organization of work.ESSENTIAL FUNCTIONSSupervises employees in area of responsibility including assisting in hiring, training, evaluating and personnel development, including corrective action when necessary. Supervises assigned personnel in the Revenue Cycle. Assists with monitoring employee productivity and quality of work. Leads daily DMS and team huddles. Keeps an open line of communication with staff and leadership.Tracks and audits A/R on an aging rotation. Assigns and monitors A/R work. Supervises collector work files for account activity and productivity as well as quality of work. Reviews and resolves the more difficult customer service complaints. Identify and work with other teams to correct potential problems of the billing process. Provide feedback to clinics on revenue cycle concerns.EDUCATIONHigh School Diploma or GED RequiredAssociates PreferredEXPERIENCE5 years multi-specialty physician billing and collections experience or front office experience in a medical practice Required3 years experience in central billing office or physician office setting. PreferredLICENSE AND CERTIFICATIONSWe're all in for your career.