Patient Account Representative I - Patient Billing Services

HonorHealth; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

HonorHealth is seeking a detail-oriented medical billing professional to support the central business office. The role emphasizes accurate posting, patient billing, and timely follow-up on denials to secure payment for services rendered.

The ideal candidate has at least one year of healthcare billing experience, strong customer service skills, and the ability to handle multiple tasks in a busy environment. This is a full-time on-site position in Deer Valley/ Phoenix.

Qualifications

• 1 year healthcare billing and collections experience.
• Experience with patient billing and insurance denials.
• Knowledge of regulatory billing requirements for payers.

Responsibilities

• Handle billing and collection tasks to ensure timely reimbursement.
• Follow up daily on accounts and denials to minimize AR.
• Process payments and postings in the patient billing system.

Skills

Medical billing

Accounts receivable

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Billing software

Job description

Primary City/State:Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:Patient ServicesShift:DayDepartment:Business OperationsFull timeGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYResponsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.ESSENTIAL FUNCTIONSResponsible for research and secure payment for insurance accounts: Follow up required daily accounts based on work queue assignment to reduce the A/R, Contact insurance companies to follow up on denials and correspondence. Review Charge review work queues as assigned.Responsible for research and secure payment for patient balances: Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R. Answer incoming patient calls. Process credit card payments and post within the patient billing system. Work return mail to update accounts to ensure accuracy.Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations. Review Charge review work queues as assigned.Handles all payments and correspondence received in the central business office. Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system.Follows departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings, Provide five-star customer service, to include patients, coworkers, vendors and management, Establish and maintain and efficient filing system, Maintain clean and organized work area, Communicates and engages effectively with others, Communicates and participates in training classes as needed to keep current with daily operations. Work in a team environment and participate in constructive feedback. Ability to handle numerous tasks simultaneously and with flexibility.EDUCATIONHigh School Diploma or GED RequiredEXPERIENCE1 year Healthcare related medical billing and collection experience in a medical practice or healthcare organization. RequiredLICENSE AND CERTIFICATIONSWe're all in for your career.