Representative I - Revenue Cycle Customer Service

HonorHealth; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

HonorHealth’s Revenue Cycle – Patient Collections team seeks a Representative I to handle self-pay accounts and act as the primary customer service contact for patients and visitors. You will review balances, communicate payment options, and support billing processes with a friendly, accurate approach.

The role requires 1 year of healthcare collections or customer service experience, basic medical terminology knowledge, and familiarity with Epic is preferred.

Qualifications

• High School Diploma or GED required.
• 1 year Healthcare Collections or Customer Service required.
• 1 year Medical Terminology preferred.
• 1 year Medical Insurance Adjudication/Benefit preferred.

Responsibilities

• Serves as a customer service contact for patients and visitors related to patient liability accounts.
• Reviews accounts to provide communication on balances due and collects patient liability.
• Performs clerical duties and supports the department as directed.
• Maintains effective communication with internal and external customers.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Tools

Epic experience

Job description

## Representative I - Revenue Cycle Customer ServiceApply: Hybrid: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027: Full time: Posted 2 Days Ago: JR11343**Primary City/State:**Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027**Category:**Billing and Revenue Cycle**Shift:**Day**Department:**Patient Collections-Self PayFull time, days, 50-60 WPM preferred, Epic experience preferred**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARY Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefits and adjudication and terminology. ESSENTIAL FUNCTIONS* Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.* Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.* Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.EDUCATION* High School Diploma or GED **Required**EXPERIENCE* 1 year Healthcare Collections or Customer Service **Required*** 1 year Medical Terminology **Preferred** and* 1 year Medical Insurance Adjudication/Benefit **Preferred**