Representative - Admissions Services

10 John C. Lincoln Medical Center; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

HonorHealth is seeking a Registration Admitting Clerk to join the Night shift team in Phoenix, AZ. You will admit patients, collect information, complete forms, and update ADT systems, ensuring accurate registrations and smooth throughput.

The ideal candidate has a High School Diploma and 1 year of hospital/medical office experience, excellent customer service, and strong HIPAA knowledge to protect patient privacy during a busy shift.

Qualifications

• High School Diploma or GED required.
• 6 months medical office or hospital registration experience; 1 year preferred.
• Experience with HIPAA regulations and patient privacy.

Responsibilities

• Admits and registers patients, collects information, deposits, forms, signatures, and scans IDs.
• Prioritizes patients during periods of high volume.
• Greets patients, provides information, and upholds confidentiality.
• Processes pre-registered accounts and collects demographic, insurance, and financial data.
• Obtains required signatures on medical, financial and compliance documents.
• Scans documents into the EMR and financial record.
• Verifies insurance eligibility and conducts required notifications.
• Obtains prior authorization to avoid denials and penalties.
• Coordinates with care team to maximize patient satisfaction and reimbursement.
• Supports department training as needed.

Skills

Customer service

Communication

HIPAA compliance

Problem solving

Education

High School Diploma

Tools

ADT systems

EMR/Electronic Medical Record

Insurance verification software

Job description

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020 Category: Patient Services Shift: Night Department: Registration Admitting Friday-Sunday 6pm-630am

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

Essential Functions

Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards.

Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.

Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.

Obtains required signatures on all medical, financial and compliance documents.

Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.

Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.

Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans.

Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures.

Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s).

Initiates notifications to insurances as required.

Checks for medical necessity and follows appropriate procedures depending on results.

Keeps supervisor and/or lead informed of all unique situations and problem accounts.

Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.

Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement.

Helps with department training when needed.

Education

High School Diploma or GED Required

Experience

6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience.

Required 1 year experience at a medical office or other hospital/ nursing home facility.

Licenses and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff
• Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area.
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.

Come join us and go all in for your career.

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