Representative, Customer Service - Skilled

Dexian; Englewood (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Dexian is seeking a customer service representative in Englewood, New Jersey. The role involves maintaining customer relations, resolving complaints, and supporting sales initiatives. Candidates should have a minimum of 2 years of relevant experience and understand established procedures in customer relations.

This position aims to proactively educate customers and develop improvement plans based on feedback. Dexian is an Equal Opportunity Employer committed to inclusive hiring practices.

Qualifications

• Minimum of 2 years of experience in customer service or related fields.
• Knowledge acquired through experience, specialized education, or training.
• Basic understanding of work routines and procedures.

Responsibilities

• Provide customer services relating to sales and installations.
• Resolve customer claims and complaints fairly and effectively.
• Develop organization-wide initiatives to inform and educate customers.

Job description

• Provides customer services relating to sales, sales promotions, installations, and communications.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys.
• This position requires knowledge that is acquired through experience, specialized education, or training.
• The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
• The job requires a basic understanding of work routines and procedures in own discipline.
• The technical procedures for this level are well defined.
• The job works within well-defined procedures that may involve a variety of work routines.
• This job typically requires a minimum of 2 or more years experience.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.