Representative - Customer Service

WESCO Distribution; Town of Jackson (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

WESCO Distribution in Town of Jackson, Wisconsin is seeking a Representative - Customer Service to respond to inquiries by telephone, email and walk-ins, providing resolution and service guidance.

You will analyze customer service needs, resolve routine and some non-routine problems, and coordinate with other departments for follow-up.

This role also provides back-up support to inside and outside sales via email and phone, requiring clear communication and attention to detail.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree or College Diploma preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills for a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Computer literate, including MS Word, Excel, and e‑mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back‑up support to inside sales and outside sales via email and telephone inquiries.

Skills

Interpersonal skills

Excellent communication

Attention to detail

Work under pressure

Professional demeanor

2-4 years experience

Education

High School Degree or Equivalent

Associates’ Degree / College Diploma

Tools

MS Word

Excel

E-mail

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to inside sales and outside sales via email and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail

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