Customer Service Representative

Dexian; Bradenton (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Dexian, a leading Talent + Technology solutions provider with a global presence, seeks Customer Service Representatives in Bradenton, FL to support customers via calls, email, and chat. You will provide information, resolve complaints, and address inquiries to maintain high satisfaction and loyalty.

The role offers consistent, full-time hours with a Monday–Friday schedule and a remote workday on Fridays after training.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and attention to detail.
• Proficiency with computers and customer relationship management software.

Responsibilities

• Handle inbound and outbound calls, emails, or chat inquiries from customers regarding products, services, policies, and account information.
• Provide accurate and efficient information to resolve customer concerns.
• Troubleshoot issues, identify problems, and work toward resolving customer complaints; escalate unresolved issues when necessary.
• Assist customers with placing orders, processing returns, and tracking shipments; update customer accounts and maintain accurate interaction records.
• Document all customer interactions, including questions, complaints, and resolutions, in the system.
• Generate reports on common customer service issues and communicate trends to management.
• Stay updated on company policies, procedures, and product updates to ensure compliance.
• Collect customer feedback and relay it to relevant teams to improve services and products.
• Participate in training sessions and meetings to enhance customer service skills.

Skills

Customer service

Communication skills

Multitasking

CRM software

Problem solving

Education

High school diploma

Tools

CRM software

Job description

The organization is seeking Customer Service Representatives to interact with customers by providing information, resolving complaints, and addressing inquiries. This role is essential in maintaining customer satisfaction and loyalty through effective communication and issue resolution.

Key Responsibilities

Position Summary

The organization is seeking Customer Service Representatives to interact with customers by providing information, resolving complaints, and addressing inquiries. This role is essential in maintaining customer satisfaction and loyalty through effective communication and issue resolution.

• Handle inbound and outbound calls, emails, or chat inquiries from customers regarding products, services, policies, and account information.
• Provide accurate and efficient information to resolve customer concerns.
• Troubleshoot issues, identify problems, and work toward resolving customer complaints; **escalate** unresolved issues when necessary.
• Assist customers with placing orders, processing returns, and tracking shipments; update customer accounts and maintain accurate interaction records.
• Document all customer interactions, including questions, complaints, and resolutions, in the system.
• Generate reports on common customer service issues and communicate trends to management.
• Stay updated on company policies, procedures, and product updates to ensure compliance.
• Collect customer feedback and relay it to relevant teams to improve services and products.
• Participate in training sessions and meetings to enhance customer service skills.

Required Qualifications

• High school diploma or equivalent.
• Prior customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and attention to detail.
• Proficiency with computers and customer relationship management software.

Preferred Qualifications

(Not explicitly provided in the source; the focus remains on the basic required skills and experience.)

Why This Opportunity May Be Appealing

This role offers an engagement-focused position within a supportive team, providing an opportunity to develop essential customer service skills. The position has consistent, full-time hours with a standard Monday through Friday schedule, and after training, includes a remote workday on Fridays. It plays a vital part in delivering positive customer experiences and fostering customer loyalty for the organization.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.