Customer Service Representative

Wesco; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wesco is seeking a Customer Service Representative to respond to customer inquiries by phone, email and walk-ins, providing resolution and supporting the sales team with Accounts Receivable disputes, open order reports, and proof of delivery. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities include assisting customers, processing payments, researching problems, and coordinating with other departments.

Qualifications

• High School Diploma or Equivalent required
• Associates' Degree preferred
• 2-4 years of relevant experience
• Strong interpersonal and written/verbal communication skills
• Proficient with MS Word, Excel and email tools

Responsibilities

• Respond to customer inquiries by phone, email and walk-ins and resolve issues
• Process payments for cash account customers
• Research and resolve problems and coordinate with other departments for follow-up
• Provide back-up support to sales counter for walk-ins and telephone inquiries

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Work under pressure

Diplomacy

Customer service

Education

High School Diploma or Equivalent

Associates' Degree / College Diploma

Tools

MS Word

MS Excel

Email software

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will support the sales team by handling Accounts Receivable disputes, running open order reports, and verifying proof or delivery. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

#LI-HD1