Representative - Customer Service

CSS; Santa Fe Springs (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

CSS is seeking a Representative - Customer Service to answer inquiries by phone, email, and walk-ins, resolving routine and some non-routine problems with accuracy and courtesy.

Responsibilities include processing payments, researching issues, and coordinating with other departments to ensure customer satisfaction. Strong communication and detail orientation are essential for success in this role.

Qualifications

• Requires High School degree or equivalent.
• Associates’ Degree (US) preferred.
• 2–4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Ability to work well under pressure and maintain attention to detail.

Responsibilities

• Respond to customer inquiries by phone, email, or walk-ins and resolve routine issues.
• Process payments for cash account customers.
• Research and resolve customer problems, liaising with other departments as needed.
• Provide back-up support to sales counter for walk-in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Under pressure

Attention to detail

Professional demeanor

MS Word

Excel

Email management

Education

High School Diploma or equivalent

Associate’s Degree (US) preferred

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail