Customer Service Representative - Utility (On-site)

CSS; Benicia (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

CSS in Benicia, CA is seeking a Representative - Customer Service to respond to customer inquiries by telephone, email and walk-ins while providing resolution to routine and some non-routine problems. You will analyze service needs and liaise with other departments for follow-up.

The role requires a high school diploma, 2-4 years of relevant experience, strong written and spoken communication, and the ability to work under pressure in a diverse environment.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills for diverse environments.
• Clear verbal and written communication skills.
• Ability to work well under pressure.
• Computer literate with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins to provide inquiry or problem resolution.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and refer to other departments for follow up as needed.
• Back-up support to the sales counter with walk-in and telephone inquiries.

Skills

Customer service

Written communication

Interpersonal skills

Detail oriented

Under pressure

Education

High School Diploma or equivalent

Associates’ Degree / College Diploma preferred

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail