Customer Service Representative - Utility

Wesco; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Wesco seeks a Customer Service Representative in Memphis, TN, to respond to inquiries by telephone, email, and in person, resolving routine and some non-routine problems and coordinating with other departments as needed.

The role requires strong communication, attention to detail and the ability to work under pressure, including processing payments for cash accounts and providing back-up support for the sales counter.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Written communication

Interpersonal skills

Attention to detail

Under pressure

Education

High School Degree

Associate's Degree preferred

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.


• Process payments for cash account customers.


• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.


• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required


• Associates' Degree (U.S.)/College Diploma (Canada) preferred


• 2-4 years of relevant experience


• Solid interpersonal skills that allow one to work effectively in a diverse working environment


• Able to effectively communicate both verbally and in writing


• Able to work well under pressure


• Strong attention to detail


• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times


• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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