Customer Service Coordinator

Technogroup Inc; Pompano Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Company parties

Dental insurance

Competitive Compensation

Career Growth Opportunities

Job summary

Technogroup Inc is seeking a Customer Service Representative to join our team in Florida. You will handle inbound calls and emails, identify customer needs, and provide helpful solutions to ensure a positive experience.

The ideal candidate is friendly, computer-savvy, and able to remain calm under pressure while documenting interactions and coordinating with the team to meet quotas. Training and development are offered to grow with the company.

Qualifications

• High school diploma or GED required
• Previous experience as a Customer Service Representative preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Strong active listening and problem-solving abilities
• Ability to work well under pressure and meet deadlines

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Document all customer interactions
• Coordinate team schedules
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Verbal communication

Active listening

Time management

Organizational skills

Under pressure

Computer literacy

CRM software

Eautomate

Education

High school diploma/GED

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Dental insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, **escalate complaints**, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactions
• Coordinate team schedules
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• PLUS if you have experience with Eautomate