Insurance customer service representative

The Juris Agency; Ann Arbor (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO

Health Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Drama Free Environment

Job summary

Matt Fahoome – State Farm Insurance in Ann Arbor seeks an Insurance Customer Service Representative to warmly assist policyholders and support daily operations. You will review policies, process payments, and collaborate with teammates to resolve coverage questions, ensuring clients feel protected and cared for.

The role requires active Michigan P&C and Life & Health licenses, plus at least one year in a customer-facing position and strong English communication.

Qualifications

• Active Michigan Property & Casualty license is required.
• Active Michigan Life & Health license is required.
• Minimum of one year of experience in a customer-facing role.
• Strong written and spoken English skills.

Responsibilities

• Answering incoming inquiries from policyholders with warmth and patience.
• Reviewing current insurance policies to ensure clients are protected.
• Processing payments and administrative updates with high attention to detail.
• Collaborating with the wider team to resolve coverage questions or billing concerns.
• Documenting interactions clearly to ensure every client gets the best possible support.
• Educating clients on the nuances of their coverage.

Skills

Customer service

English proficiency

Computer literacy

Education

Michigan Property & Casualty license

Michigan Life & Health license

Tools

MS Office

Job description

Job Description

Welcome to the office of Matt Fahoome – State Farm Insurance in the heart of Ann Arbor. We believe that insurance is about more than just paperwork; it is about standing by our neighbors when they need us most. Our office is a place where every voice is heard, and every person is treated like family. As our new Insurance Customer Service Representative, you will be the friendly face and voice that our clients rely on every single day. You will not just be handling calls; you will be building a foundation of trust that helps our community feel safe and secure. We work closely as a team, sharing knowledge and cheering each other on as we help our clients navigate life's unexpected moments. If you are someone who finds fulfillment in making someone else’s day a little easier and enjoys working in a bright, supportive, and active environment, you will fit right in with us. We are looking for someone who brings a positive spirit, a listening ear, and a genuine desire to grow alongside our agency. Come help us make a real difference in Ann Arbor.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities
• Supportive Drama Free Environment

Responsibilities

• Answering incoming inquiries from our policyholders with warmth and patience.
• Reviewing current insurance policies to ensure our clients feel confident and well-protected.
• Processing payments and administrative updates with high attention to detail.
• Collaborating with the wider team to resolve coverage questions or billing concerns.
• Documenting interactions clearly to ensure every client gets the best possible support.
• Educating clients on the nuances of their coverage so they understand the value of their protection.

Requirements

• Active Michigan Property & Casualty insurance license.
• Active Michigan Life & Health insurance license.
• Minimum of one year of experience in a customer-facing role.
• Strong command of written and spoken English.
• Proficiency in basic computer navigation and office software.
• Genuine curiosity about helping others solve problems.