Customer Service Representative

Mr. Appliance of Scottsdale & East Valley; Tempe (AZ); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

No nights/weekends

PTO 5 days

Health benefits

Dental benefits

401K after 90 days

Team culture

Job summary

Mr. Appliance of Scottsdale & East Valley is seeking a Customer Service Representative to be the friendly voice guiding customers through repairs and scheduling.

You will manage calls, book in-home service, and coordinate with technicians to ensure smooth, high-quality service for households in the Tempe area. Ideal candidates have solid communication and data-entry abilities, plus a proactive approach to problem-solving.

Qualifications

• High school diploma or equivalent.
• Good communication skills.
• Basic computer and data entry skills.

Responsibilities

• Answer incoming calls and empathize with the customer.
• Schedule in-home service appointments with technicians.
• Explain appointment times and services needed to customers.
• Inventory management - receive parts, manage returns, and assign inventory to jobs.
• Attention to detail - take good notes to relay information to technicians and staff.
• Accounts Receivable management - handle customer payments and payment data.
• Teamwork - collaborate with office and technical staff to ensure customer satisfaction.

Skills

Customer service

Telephone skills

Communication skills

Data entry

Basic computer skills

Attention to detail

Education

High school diploma or equivalent

Job description

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!

Your Responsibilities As a Customer Service Representative

As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.

Here Are Your Primary Responsibilities

• Answer incoming calls and empathize with the customer
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians
• Effectively communicate with the customers to ensure they understand the appointment time and services needed
• Inventory management - receive incoming parts, manage returns, and assign inventory to jobs and technicians
• Attention to detail - must be able to take good notes to relay all relevant information to technicians and other staff
• Accounts Receivable management - manage customer payments and payment information on file
• Teamwork - work with office and technical staff to ensure great customer satisfaction

To Succeed in this Role as a Customer Service Representative, Here’s What You Need:

Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.

Problem Solving: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.

Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and able to excel in a fast-paced office environment.

Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details: If you value attention to detail in completing customer information and reports, you’ll fit right in.

Job Requirements

• High school diploma or equivalent
• Good communication skills
• Basic computer and data entry skills

Previous office experience is a plus!

Benefits & Pay

The pay range for this position is $16.00 to $25.00 per hour, depending on your experience.

What We Have To Offer

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• PTO: paid time off of 5 days per year. Plus sick days.
• Benefits: Health, Dental, & 401K benefits available after 90 days.
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at problem solving, and want to work in an office environment, a career at Mr. Appliance as Customer Service Representative could be your future!