Representante Bilingüe de Atención al Cliente — Crecimiento

TMX Finance Family of Companies; San Antonio (TX); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Training program

Educational reimbursement

Medical insurance options

401(k) with company match

Paid time off

Dress code (jeans & sneakers)

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative in our San Antonio store. You will handle loan and pawn cycles, educate customers, manage appointments, and help meet performance standards while delivering an exceptional experience.

This full-time, in-person role requires a 40-hour week with limited Saturdays. We offer training, a comprehensive benefits package, and growth opportunities within a diverse, customer-focused environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Must be at least 18 years of age.
• Background check required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Excellent verbal and written comms

Professional demeanor

Attention to detail

Customer service orientation

Bilingual English/Spanish

Strong computer skills

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative in our San Antonio store. You will handle loan and pawn cycles, educate customers, manage appointments, and help meet performance standards while delivering an exceptional experience.

This full-time, in-person role requires a 40-hour week with limited Saturdays. We offer training, a comprehensive benefits package, and growth opportunities within a diverse, customer-focused environment.