Representante Bilingüe de Atención al Cliente: Crece y Aprende

Community Choice Financial Family of Brands; Tomball (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand training

Promotion potential

401(k) plan

Life & AD&D insurance

Medical options

Paid time off

Job summary

Community Choice Financial Family of Brands in Tomball, TX is seeking a bilingual Customer Service Representative (CSR) to help customers access short-term financial solutions. You will handle transactions, provide excellent service, and build community relationships in a fast-paced store environment.

The role offers paid training, growth opportunities, and a comprehensive benefits package. A high school diploma, Spanish/English fluency, and data-entry accuracy are required for this full-time

Qualifications

• Bilingual Spanish/English is essential to connect with customers and community.
• High school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in the POS system.
• Build new business by completing daily call campaigns.
• Assist in customer accounts management and collections by accepting payments.
• Perform duties outside of the office as needed, including on-site visits and store errands.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with company policies and applicable laws.
• Engage in ongoing training and stay current on product and process changes.
• Work a full-time in-person schedule, including weekends, with at least 40 hours per week.

Skills

Bilingual Spanish

Verbal & written comm

Attention to detail

POS system

Microsoft Office

Phone usage

Driver's license

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Tomball, TX is seeking a bilingual Customer Service Representative (CSR) to help customers access short-term financial solutions. You will handle transactions, provide excellent service, and build community relationships in a fast-paced store environment.

The role offers paid training, growth opportunities, and a comprehensive benefits package. A high school diploma, Spanish/English fluency, and data-entry accuracy are required for this full-time