Bilingual CSR: Fast-Paced Customer Care Champion

Community Choice Financial Family of Brands; Carrollton (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement

401(k) and Roth 401(k) with match

Life and AD&D insurance

Discount marketplace access

Paid time off starting at 12 days

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative (Bilingual) in Carrollton, TX. You will assist customers with transactions, provide financial services, and help them access resources in a fast-paced store environment.

The role includes hands-on training, promotion potential, and cross-brand opportunities across the country. Bilingual skills are a plus, and a valid driver’s license may be required for certain locations.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position...

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Skills

Verbal communication

Written communication

Bilingual (English/Spanish)

Attention to detail

18+ years of age

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative (Bilingual) in Carrollton, TX. You will assist customers with transactions, provide financial services, and help them access resources in a fast-paced store environment.

The role includes hands-on training, promotion potential, and cross-brand opportunities across the country. Bilingual skills are a plus, and a valid driver’s license may be required for certain locations.