Bilingual CSR: In-Store Cash & Customer Service

Ccffamilyofbrands; Mansfield (TX); Hybrid; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Paid training

Learning platform

Cross-brand mobility

401(k) match

Life & AD&D insurance

Medical options

Paid time off

Discount marketplace

Employee assistance program

Job summary

TitleMax in Mansfield, TX is hiring a bilingual Customer Service Representative (CSR) to help customers access short-term financial solutions. You will handle transactions, build relationships, and provide in-store support in a fast-paced, community-focused environment.

This entry-level role offers hands-on training, a full-time schedule (40 hours per week, in-person) and opportunities to advance across the CCF Family of Brands.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with POS systems, phones, and Microsoft Office.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.

Skills

Communication

Attention to detail

Cash handling

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Mansfield, TX is hiring a bilingual Customer Service Representative (CSR) to help customers access short-term financial solutions. You will handle transactions, build relationships, and provide in-store support in a fast-paced, community-focused environment.

This entry-level role offers hands-on training, a full-time schedule (40 hours per week, in-person) and opportunities to advance across the CCF Family of Brands.