Replay Technical Support Specialist

DVSport, Inc.; Charlotte (NC); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Medical insurance

Vision insurance

Paid time off

Job summary

DVSport, Inc. is seeking a Replay Support Manager to oversee the integration and support of replay solutions for various sports. This full-time position requires travel and residency in the Charlotte metro area.

The ideal candidate will have technical support experience and a bachelor's degree. Excellent collaboration skills and a proactive attitude are essential. DVSport offers a competitive salary and exceptional benefits including medical, dental, and a 401(k) plan.

Qualifications

• Bachelor's degree preferred and eagerness to travel.
• Experience in video formats and editing.
• Ability to maintain a positive and upbeat attitude.

Responsibilities

• Support, integrate, and maintain replay solutions.
• Conduct on-site and remote phone support.
• Test replay product and identify development needs.

Skills

Technical Hardware and Support Experience

Integrated Computer software and hardware solutions

Video shooting and editing

Networking protocols

Collaboration/team player

Education

Bachelor's degree

Tools

Servers and playback video equipment

SFP fiber transport

Job description

at DVSport | Charlotte / NC / RemoteEver wonder what officials watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, what gives coaches a in-game edge when challenging officiating calls....it's all thanks to DVSport's cutting-edge software and broadcast quality technology.

Based in Pittsburgh, PA since 2002, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top professionals in sports throughout the country.

Have Interest In Joining DVSport

• An industry leader in instant replay
• A technology innovator for the past 25 years
• Recognized market leader for replay throughout the collegiate and professional markets
• Sport specific opportunities - football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wresting
• An Emmy award-winning company

Your Role On This Team

The Replay Support Manager is responsible for supporting, integrating and maintaining our replay solutions product line. Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software and hardware development needs, and participating in various replay meetings, clinics, and industry events. This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management.

What We Look For

• Seeking Candidates with Technical Hardware and Support Experience in the following areas:
  • Integrated Computer software and hardware solutions, coaching or team setting a plus
  • Servers, capture/playback video equipment, and analogue or digital audio equipment
  • Experience shooting and editing video; multiple video formats (720p, 1080p, or 4K) and higher frame rate video formats (60 fps or higher)
  • Video transport over HD-SDI or fiber
  • Networking protocols, managed switches, and fiber transport & SFPs
• Bachelor's degree
• Eagerness to travel - this position requires travel to visit customers, go to games, play the replay tech role at post-season tournaments and events, and support deployed systems.
• Availability - while regular travel is expected, during the busy seasons this could be extensive
• Flexibility - The position has an evening and weekend work schedule with offsetting time off during the week
• Collaboration/team player with the ability to lead
• Possess a high level of independent judgment within established procedures
• Ability to create strong business relationships with all replay client participants
• Demonstrate a tremendous work ethic while maintaining a positive and upbeat attitude
• A proven commitment to safety measures and practices
• Strong planning and organizational skills
• Willingness to learn and seize the opportunity

Why work at DVSport?

• Real exposure to the world of sports technology and developing leading tech for the industry.
• Working alongside industry experts and professionals who move the company and the innovation forward.
• Great opportunities to travel to and work at awesome events in a variety of sports
• A very competitive compensation package (including a car allowance)
• Exceptional benefits package that includes Medical, Dental, and Vision
• 401K with matching company contributions.
• Paid holidays including a paid community volunteer day
• Generous Paid Time Off
• Cutting edge technology to accomplish your job
• Company branded gear

Job Specifics

• Job Type: Full-time
• Education: Associate/Bachelors (Preferred)
• Location: This is a Work from Home role that requires residency in the Charlotte metro area, and requires travel. Candidates not based in the Charlotte area would be required to relocate within 30 days of employment.

Benefits

• 401(k)
• Dental insurance
• Medical insurance
• Vision insurance
• Paid time off

Schedule

• Weekend and Evening availability required

Salary: $45000 - $55000 per year