Lead Technician

Discover Staffing; Alpharetta (GA); On-site; USD 52,000 - 86,000; Full time

Job summary

Discover Staffing in Alpharetta, GA is seeking a Repair Supervisor to lead a team of skilled technicians, oversee daily repair operations, and ensure quality and safety standards are met.

You will develop scopes of work, manage repair schedules, and coordinate with other departments to streamline processes. The role requires strong leadership, problem-solving, and communication skills to drive productivity and operational excellence.

Qualifications

• Minimum of 2 years’ experience in a supervisory role within a repair or maintenance environment.
• Familiarity with ATM or similar industry-specific repair techniques and equipment.
• Strong problem-solving skills and ability to make quick decisions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in using repair management software and tools.
• High school diploma or equivalent; relevant technical certification preferred.
• Minimum of 5 years of experience in a repair or maintenance position.
• Proven leadership experience in a similar role.
• Strong technical knowledge of repair processes and equipment.
• Basic computer skills and experience with software and Microsoft Office suite of products.

Responsibilities

• Supervise a team of repair technicians to ensure efficient operations.
• Conduct regular inspections of repair work to maintain quality standards.
• Develop documented scopes of work for repair process on regularly repaired parts.
• Develop and implement repair schedules based on workload and priorities.
• Train new staff and provide ongoing support and development.
• Manage inventory of repair parts and supplies to ensure availability including the timely update of work orders in ERP.
• Coordinate with other departments to streamline repair processes.
• Oversee compliance with safety regulations and best practices.
• Evaluate team performance and provide feedback for improvement.
• Assist in troubleshooting complex repair issues.
• Prepare reports on repair activities and productivity metrics.

Skills

Leadership experience

Problem solving

Communication skills

Multitasking

Repair knowledge

Microsoft Office

ATM repair techniques

Education

High school diploma or equivalent

Technical certification preferred

Tools

Repair management software

ERP systems

Microsoft Office

Job description

As a Repair Supervisor, you will play a critical role in ensuring the efficiency and effectiveness of our repair operations, maintaining high standards of quality and safety. This role demands a blend of technical expertise, leadership, and strong organizational skills to oversee the daily operations of the repair team. You will be responsible for managing a team of skilled technicians, coordinating repair schedules, and ensuring timely completion of maintenance tasks. Your ability to diagnose complex issues, provide actionable solutions, and guide your team through challenging repair projects is essential for success in this role. By upholding rigorous standards and fostering a collaborative work environment, you will contribute to the overall productivity and operational excellence of our company.

• Supervise a team of repair technicians to ensure efficient operations.
• Conduct regular inspections of repair work to maintain quality standards.
• Develop documented scopes of work for repair process on regularly repaired parts.
• Develop and implement repair schedules based on workload and priorities.
• Train new staff and provide ongoing support and development.
• Manage inventory of repair parts and supplies to ensure availability including the timely update of work orders in ERP.
• Coordinate with other departments to streamline repair processes.
• Oversee compliance with safety regulations and best practices.
• Evaluate team performance and provide feedback for improvement.
• Assist in troubleshooting complex repair issues.
• Prepare reports on repair activities and productivity metrics.

Repair Supervisor Qualifications & Skills

• Minimum of 2 years’ experience in a supervisory role within a repair or maintenance environment.
• Familiarity with ATM or similar industry-specific repair techniques and equipment.
• Strong problem-solving skills and ability to make quick decisions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in using repair management software and tools.
• High school diploma or equivalent; relevant technical certification preferred.
• Minimum of 5 years of experience in a repair or maintenance position.
• Proven leadership experience in a similar role.
• Strong technical knowledge of repair processes and equipment.
• Basic computer skills and experience with software and Microsoft Office suite of products.