Repair Technician: Troubleshooting & Repairs

Uline; Glenview (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match (start)

Bonus programs

Paid holidays & generous PTO

Tuition Assistance

Best-in-class facilities

Job summary

Uline, a family-owned leader in shipping, packaging, and industrial materials, is seeking a Repair Technician at our Wisconsin Distribution Center. You will repair products returned by customers, provide expert guidance on product use, troubleshoot issues, and support other departments with repair-related requests.

Ideal candidates have a high school diploma or equivalent (bachelor's preferred) and 2+ years in customer support; electrical/mechanical experience is a plus.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Electrical and mechanical experience is a plus.
• 2+ years of customer support experience is a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers via email and phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for other departments, answering questions and supporting repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Electrical experience

Mechanical experience

Customer support experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping, packaging, and industrial materials, is seeking a Repair Technician at our Wisconsin Distribution Center. You will repair products returned by customers, provide expert guidance on product use, troubleshoot issues, and support other departments with repair-related requests.

Ideal candidates have a high school diploma or equivalent (bachelor's preferred) and 2+ years in customer support; electrical/mechanical experience is a plus.