Repair Technician: Troubleshoot, Repair & Support

Uline Inc.; Pleasant Prairie (WI); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Job summary

Uline, Wisconsin Distribution Center in Pleasant Prairie, WI, is seeking a Repair Technician to repair packaging tools and equipment, provide expert troubleshooting, and support customers by phone and email. You will coordinate parts and estimates to keep operations running smoothly.

Ideal candidates have 2+ years of customer support experience and some electrical/mechanical background. High school diploma or equivalent required; a Bachelor's degree is a plus.

Qualifications

• High school diploma or equivalent.
• Electrical and mechanical experience a plus.
• 2+ years of customer support experience a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair‑related needs.
• Coordinate parts and estimates for repairs.

Skills

Customer support

Electrical experience

Mechanical experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, Wisconsin Distribution Center in Pleasant Prairie, WI, is seeking a Repair Technician to repair packaging tools and equipment, provide expert troubleshooting, and support customers by phone and email. You will coordinate parts and estimates to keep operations running smoothly.

Ideal candidates have 2+ years of customer support experience and some electrical/mechanical background. High school diploma or equivalent required; a Bachelor's degree is a plus.