Repair Technician - Troubleshooter for Packaging Tools

Uline; Waukegan (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match with company contribution

Paid holidays and generous PTO

Tuition assistance

Job summary

Uline, located at 12885 104th Street, Pleasant Prairie, WI 53158, is seeking a Repair Technician to assist customers by guiding proper use, troubleshooting, and performing repairs to keep operations running smoothly.

The role emphasizes hands-on repair work, customer support via email and phone, and collaboration with internal teams on parts and estimates. A high school diploma is required, with a bachelor’s degree preferred and prior electrical/mechanical experience a plus.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience with electrical and mechanical repair a plus.
• 2+ years of customer support experience a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers via email and phone with solutions.
• Act as a resource for departments, supporting repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Customer service

Troubleshooting

Problem solving

Technical aptitude

Education

High School Diploma

Bachelor's degree preferred

Tools

Repair tools

Electrical testing equipment

Job description

Uline, located at 12885 104th Street, Pleasant Prairie, WI 53158, is seeking a Repair Technician to assist customers by guiding proper use, troubleshooting, and performing repairs to keep operations running smoothly.

The role emphasizes hands-on repair work, customer support via email and phone, and collaboration with internal teams on parts and estimates. A high school diploma is required, with a bachelor’s degree preferred and prior electrical/mechanical experience a plus.