Repair Technician

Uline; Waukegan (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) match with company contribution

Paid holidays and generous PTO

Tuition assistance

Job summary

Uline, located at 12885 104th Street, Pleasant Prairie, WI 53158, is seeking a Repair Technician to assist customers by guiding proper use, troubleshooting, and performing repairs to keep operations running smoothly.

The role emphasizes hands-on repair work, customer support via email and phone, and collaboration with internal teams on parts and estimates. A high school diploma is required, with a bachelor’s degree preferred and prior electrical/mechanical experience a plus.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience with electrical and mechanical repair a plus.
• 2+ years of customer support experience a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers via email and phone with solutions.
• Act as a resource for departments, supporting repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Customer service

Troubleshooting

Problem solving

Technical aptitude

Education

High School Diploma

Bachelor's degree preferred

Tools

Repair tools

Electrical testing equipment

Job description

Wisconsin Distribution Center

12885 104th Street, Pleasant Prairie, WI 53158High-quality people and high-quality products. That’s what you’ll find when you join Uline as a Repair Technician. In this role, you’ll help customers get the most out of their Uline products by providing expert guidance on proper use, troubleshooting issues and performing repairs that keep their operations running smoothly.

Wisconsin Distribution Center12885 104th Street, Pleasant Prairie, WI 53158High-quality people and high-quality products. That’s what you’ll find when you join Uline as a Repair Technician. In this role, you’ll help customers get the most out of their Uline products by providing expert guidance on proper use, troubleshooting issues and performing repairs that keep their operations running smoothly.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours:

Monday - Friday, 10:30 AM to 7 PM.

Position Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior electrical and mechanical experience a plus.
• 2+ years of customer support experience a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!