Repair Technician & Customer Solutions Specialist

batteriesplusjobs; Massachusetts; On-site; USD 36,000 - 52,000; Full time

Job summary

Batteries Plus is seeking a device repair technician to provide in-store repair support for phones, tablets and lighting products in Massachusetts. You will use problem solving, cross-reference, and web research to deliver total solutions to customers.

Responsibilities include repairing devices, replacing screens and batteries, stocking inventory, maintaining safety, and assisting with sales and service tasks; a friendly, customer-first approach is essential.

Qualifications

• High School education or equivalent required with relevant experience strongly preferred.
• 3-6 months of previous device repair experience. Demonstrated technical aptitude.
• Demonstrated problem solving skills. Duties require the ability of the use of judgment in minor decisions and use of some judgment as to the method of performance.
• Excellent organizational skills. Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others.
• Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.

Responsibilities

• Repair cell phones, tablets, and other devices by priority.
• Replace screens, batteries, and other components on smartphones and tablets.
• Replace cords, sockets and other parts on lamps and light fixtures.
• Assist with cycle count every week to reflect the accurate utilization of device repair inventory.
• Rotate and stock inventory.
• Follow all safety rules and regulations; wear proper PPE.
• Cut keys and reprogram key fob remotes.
• Greet customers, determine needs and answer questions.
• Suggest sell add-on items and communicate repair status to customers.
• Operate computer/cash register to complete sales transactions.
• Watch for loss prevention issues and advise management of any unusual activities.
• Demonstrate a customer-first mentality.

Skills

Device repair

Customer service

Problem solving

Attention to detail

Communication skills

Education

High School diploma or equivalent

Tools

Repair tools

Testing equipment

Key cutting

Programming equipment

Magnifying glass

Spot welders

Job description

Batteries Plus is seeking a device repair technician to provide in-store repair support for phones, tablets and lighting products in Massachusetts. You will use problem solving, cross-reference, and web research to deliver total solutions to customers.

Responsibilities include repairing devices, replacing screens and batteries, stocking inventory, maintaining safety, and assisting with sales and service tasks; a friendly, customer-first approach is essential.