Repair Tech & Customer Solutions Specialist

Pierce Power Products Corp dba Batteries Plus; Woburn (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Batteries Plus in Woburn, MA is seeking a device repair technician to support store operations, repair cell phones, tablets, and other devices, and provide customers with total solutions to their problems in a courteous, professional manner. The role emphasizes problem solving, cross-reference, and friendly service to drive customer satisfaction.

The job requires 3-6 months of device repair experience, a high school diploma or equivalent, plus strong organizational and communication skills.

Qualifications

• High School education or equivalent required with relevant experience strongly preferred.
• 3-6 months of previous device repair experience.
• Demonstrated problem solving skills.
• Excellent organizational skills; ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others.
• Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures

Responsibilities

• Repair cell phones, tablets, and other devices based on priority.
• Replace screens, batteries, and other components on smartphones and tablets.
• Replace cords, sockets and other parts on lamps and light fixtures.
• Assist with cycle count every week to reflect the accurate utilization of device repair inventory.
• Rotate and stock inventory.
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE).
• Cut keys and reprogram key fob remotes.
• Greet customers, determine needs and answer questions.
• Suggest sell add-on items.
• Directly communicates with customers about device repairs and status of repairs.
• Maintains problem resolution proficiency standards and customer satisfaction levels. Escalates situations to management when necessary.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to complete sales transactions with accuracy.
• Watch for loss prevention issues and advise management of any unusual activities.
• Demonstrate a customer-first mentality.

Skills

Problem solving

Customer service

Attention to detail

Communication

Organizational skills

Education

High School diploma or equivalent

Job description

Batteries Plus in Woburn, MA is seeking a device repair technician to support store operations, repair cell phones, tablets, and other devices, and provide customers with total solutions to their problems in a courteous, professional manner. The role emphasizes problem solving, cross-reference, and friendly service to drive customer satisfaction.

The job requires 3-6 months of device repair experience, a high school diploma or equivalent, plus strong organizational and communication skills.