Repair Technician and Sales Associate

Pierce Power Products Corp dba Batteries Plus; Woburn (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Batteries Plus in Woburn, MA is seeking a device repair technician to support store operations, repair cell phones, tablets, and other devices, and provide customers with total solutions to their problems in a courteous, professional manner. The role emphasizes problem solving, cross-reference, and friendly service to drive customer satisfaction.

The job requires 3-6 months of device repair experience, a high school diploma or equivalent, plus strong organizational and communication skills.

Qualifications

• High School education or equivalent required with relevant experience strongly preferred.
• 3-6 months of previous device repair experience.
• Demonstrated problem solving skills.
• Excellent organizational skills; ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others.
• Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures

Responsibilities

• Repair cell phones, tablets, and other devices based on priority.
• Replace screens, batteries, and other components on smartphones and tablets.
• Replace cords, sockets and other parts on lamps and light fixtures.
• Assist with cycle count every week to reflect the accurate utilization of device repair inventory.
• Rotate and stock inventory.
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE).
• Cut keys and reprogram key fob remotes.
• Greet customers, determine needs and answer questions.
• Suggest sell add-on items.
• Directly communicates with customers about device repairs and status of repairs.
• Maintains problem resolution proficiency standards and customer satisfaction levels. Escalates situations to management when necessary.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to complete sales transactions with accuracy.
• Watch for loss prevention issues and advise management of any unusual activities.
• Demonstrate a customer-first mentality.

Skills

Problem solving

Customer service

Attention to detail

Communication

Organizational skills

Education

High School diploma or equivalent

Job description

General Function

Provide device repair technician support to store, utilizing technical problem solving skills, electronic cross-reference, and web research. Repair cell phones, tablets, light fixtures, and other devices. Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional and helpful manner.

Essential Responsibilities

Device Repair / Technical

• Repair cell phones, tablets, and other devices based on priority
• Replace screens, batteries, and other components on smartphones and tablets
• Replace cords, sockets and other parts on lamps and light fixtures
• Assist with cycle count every week to reflect the accurate utilization of device repair inventory
• Rotate and stock inventory
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
• Cut keys and reprogram key fob remotes

Customer Service / Sales

• Greet customers, determine needs and answer questions
• Suggest sell add-on items
• Directly communicates with customers about device repairs and status of repairs.
• Maintains problem resolution proficiency standards and customer satisfaction levels. Escalates situations to management when necessary
• Ask questions to identify potential commercial customers
• Operate computer/cash register to complete sales transactions with accuracy
• Watch for loss prevention issues and advise management of any unusual activities
• Demonstrate a customer-first mentality

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• High School education or equivalent required with relevant experience strongly preferred.
• 3-6 months of previous device repair experience. Demonstrated technical aptitude.
• Demonstrated problem solving skills. Duties require the ability of the use of judgment in minor decisions and use of some judgment as to the method of performance.
• Excellent organizational skills. Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others.
• Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• This position requires the employee to regularly use hands to handle or touch electronic products, stand, walk, sit, frequently talk and hear; occasionally stoop, kneel, crouch, crawl, and reach above shoulders. Lifting 10-20lbs on a regular and frequent basis, 50lbs on an occasional basis, and more than 50lbs on an infrequent basis.
• While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock. The level of noise in the working environment is moderate.
• The position also requires the employee to regularly use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, and key cutting and programming equipment.
• Protective clothing and/or equipment used in this position includes safety glasses, goggles, gloves, and steel-toed shoes.

Affirmative Action / EEO Statement

It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.