Repair Systems Lead: RMA Management & Improvement

Knorr Bremse Group; Westminster (MD); On-site; USD 105,400 - 158,200; Full time

Benefits offered by this job

Competitive Health Benefits

Generous 401(k) plan

Tuition Reimbursement

Free gym membership

Free corporate passes to the Baltimore Zoo and Aquarium

Paid Volunteer Time Off

12 company-paid holidays

Job summary

Knorr Bremse Group is seeking a Repair Systems Manager in Westminster, MD, responsible for managing warranty and non-warranty repair activities. This role includes overseeing RMA processes from customer notification to product return, ensuring compliance and efficiency in operations.

The ideal candidate will have experience in managing teams, continuous improvement practices, and strong communication skills. Competitive health benefits, generous paid time off, and a 401(k) plan are part of the offer.

Qualifications

• Experience in managing warranty and non-warranty repair processes.
• Knowledge of RMA processes and continuous improvement methodologies.
• Strong communication skills for interaction with various departments.

Responsibilities

• Manage warranty and non-warranty RMA team effectively.
• Facilitate and close all RMA processes.
• Monitor production team to support RMA efforts.
• Create and maintain reports for RMA activities and KPIs.

Job description

Knorr Bremse Group is seeking a Repair Systems Manager in Westminster, MD, responsible for managing warranty and non-warranty repair activities. This role includes overseeing RMA processes from customer notification to product return, ensuring compliance and efficiency in operations.

The ideal candidate will have experience in managing teams, continuous improvement practices, and strong communication skills. Competitive health benefits, generous paid time off, and a 401(k) plan are part of the offer.