Repair Operations Manager – RMA & Warranty Excellence

Knorr Brake Company; Westminster (MD); On-site; USD 105,400 - 158,200; Full time

Benefits offered by this job

Group health care plans

401(k) plan

120 hours of vacation leave

6 weeks of paid parental leave

Opportunity to purchase company stock

Job summary

Knorr Brake Company is seeking a Repair Systems Manager for their Westminster, MD location. The successful candidate will manage RMA processes, ensuring timely repair and return of materials, and lead a dedicated team to monitor warranty and non-warranty activities.

This role includes creating management KPIs and assisting in continuous improvement efforts. Candidates should possess strong leadership abilities and relevant experience in managing repair processes effectively.

The anticipated salary range is $105,400–$158,200 annually, plus comprehensive benefits including health care and paid leave.

Qualifications

• Management experience in warranty and non-warranty RMA processes.
• Ability to lead and prioritize workloads effectively.
• Experience with data integrity in SAP systems.

Responsibilities

• Manage the warranty and non-warranty RMA team and processes.
• Monitor and manage the production team for timely repairs.
• Create and maintain management KPIs and metrics.

Job description

Knorr Brake Company is seeking a Repair Systems Manager for their Westminster, MD location. The successful candidate will manage RMA processes, ensuring timely repair and return of materials, and lead a dedicated team to monitor warranty and non-warranty activities.

This role includes creating management KPIs and assisting in continuous improvement efforts. Candidates should possess strong leadership abilities and relevant experience in managing repair processes effectively.

The anticipated salary range is $105,400–$158,200 annually, plus comprehensive benefits including health care and paid leave.