Plant Repair Systems Manager

Knorr-Bremse; Westminster (MD); On-site; USD 105,400 - 158,200; Full time

Benefits offered by this job

Competitive Health Benefits

Generous 401(k) plan

Tuition Reimbursement

Free gym membership

Free corporate passes to the Baltimore Zoo and Aquarium

Paid Volunteer Time Off

12 company-paid holidays

Job summary

Knorr Bremse Group is seeking a Repair Systems Manager in Westminster, MD, responsible for managing warranty and non-warranty repair activities. This role includes overseeing RMA processes from customer notification to product return, ensuring compliance and efficiency in operations.

The ideal candidate will have experience in managing teams, continuous improvement practices, and strong communication skills. Competitive health benefits, generous paid time off, and a 401(k) plan are part of the offer.

Qualifications

• Experience in managing warranty and non-warranty repair processes.
• Knowledge of RMA processes and continuous improvement methodologies.
• Strong communication skills for interaction with various departments.

Responsibilities

• Manage warranty and non-warranty RMA team effectively.
• Facilitate and close all RMA processes.
• Monitor production team to support RMA efforts.
• Create and maintain reports for RMA activities and KPIs.

Job description

Westminster Plant Repair Systems Manager

Location: Westminster, MD, USA. On-site.

Requisition ID: 9703

Job Grade: 17

Summary

The Repair Systems Manager ensures paid repair, overhaul, internal FMI, and other warranty and non-warranty returned material activities follow approved processes. Manage effectively from initial customer notification, issuance of an RMA, through the timely repair/return of product to the customer, and closure of RMA/Q notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production awareness (failure analysis scheduling/prioritization, production rework/repair, etc.). As a member of the Plant Leadership Team this role will manage the Service Center Supervisor and Planner, as well as the Repair Shop Coordinators. This role has the authority and responsibility to manage and prioritize all RMA work, create and maintain KPIs and PI’s, provide reporting and visibility to all RMA activity, manage and continuously improve the associated processes, and elevate issues for resolution when required. The role frequently interacts with Supply Chain, Quality, Rail Services, Engineering, Project Management, and other departments to coordinate and direct all activities associated with these processes.

Responsibilities

• Management of warranty and non-warranty RMA team to include assignment and prioritization of workloads, tasks, and other responsibilities.
• Initiation, facilitation, and closure of all RMA’s.
• Monitoring and managing the production team to support all RMA efforts.
• Escalation of issues to appropriate personnel.
• Creation, maintenance and reporting of all RMA activities, management KPIs and metrics; tracking all RMA’s.
• Maintain repair work schedule with production support team, to ensure timely repair of customer material.
• Validate the effectiveness of associated processes and make necessary improvements and changes.
• Support, develop RMA procedures/instructions to assure compliance.
• Maintain a high level of data integrity within KBC’s SAP system.
• Lead and support continuous improvement efforts associated with these processes locally and globally.
• Must be able to comply with applicable company and plant procedures and policies.

Compensation

The anticipated salary range for candidates who will work in Westminster, MD is $105,400-$158,200 per year.

Benefits

• Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits.
• Company‑paid Basic Life and Accidental Death & Dismemberment Insurance.
• Company‑paid Short‑Term Disability Coverage.
• Voluntary life, Disability and other Supplemental coverages.
• Identity Theft and Legal Protection benefits.
• Health and Dependent Care Flexible Spending Accounts.
• Health Savings Accounts.
• Generous 401(k) plan.
• Tuition Reimbursement.
• Free corporate passes to the Baltimore Zoo and Aquarium.
• Free gym membership.
• Additional discounts including cellular, auto, theme park & attraction tickets, local restaurants, bank partnerships, etc.
• Generous paid time off.
• Paid “KBC Cares” Volunteer Time Off.
• 12 company‑paid holidays (includes full week between Christmas and New Year’s).
• Monthly employee welfare events and corporate outreach (Crab Feast, Take Your Daughters and Sons to Work Day, Chili Cook-Off, etc.).

Equal Employment Opportunity

Knorr Brake Company LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.