Plant Repair Systems Manager

Knorr Brake Company; Westminster (MD); On-site; USD 105,400 - 158,200; Full time

Benefits offered by this job

Group health care plans

401(k) plan

120 hours of vacation leave

6 weeks of paid parental leave

Opportunity to purchase company stock

Job summary

Knorr Brake Company is seeking a Repair Systems Manager for their Westminster, MD location. The successful candidate will manage RMA processes, ensuring timely repair and return of materials, and lead a dedicated team to monitor warranty and non-warranty activities.

This role includes creating management KPIs and assisting in continuous improvement efforts. Candidates should possess strong leadership abilities and relevant experience in managing repair processes effectively.

The anticipated salary range is $105,400–$158,200 annually, plus comprehensive benefits including health care and paid leave.

Qualifications

• Management experience in warranty and non-warranty RMA processes.
• Ability to lead and prioritize workloads effectively.
• Experience with data integrity in SAP systems.

Responsibilities

• Manage the warranty and non-warranty RMA team and processes.
• Monitor and manage the production team for timely repairs.
• Create and maintain management KPIs and metrics.

Job description

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate‑control equipment for all types of Mass Transit customers such as METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr‑Bremse Group, the global leader in braking technologies. We challenge our employees to pursue their work with passion while keeping an unparalleled commitment to technological excellence, integrity and social responsibility.

Westminster Plant Repair Systems Manager

Reports to: Westminster Plant Manager.

Summary / Objective

The Repair Systems Manager ensures paid repair, overhaul, internal FMI, and other warranty and non‑warranty returned material activities follow approved processes. Manage effectively from initial customer notification, issuance of an RMA, through the timely repair/return of product to the customer, and closure of RMA/Q Notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production awareness (i.e., Failure Analysis scheduling/prioritization, production rework/repair, etc.). As a member of the Plant Leadership Team this role will manage the Service Center Supervisor and Planner, as well as the Repair Shop Coordinators. This role has the authority and responsibility to manage and prioritize all RMA work, creating and maintaining KPI’s and PI’s, provide reporting and visibility to all RMA activity, manage, and continuously improve the associated processes, and elevate issues for resolution when required. The role frequently interacts with Supply Chain, Quality, Rail Services, Engineering, Project Management, and other departments to coordinate and direct all activities associated with these processes.

Essential Functions

• Management of warranty and non‑warranty RMA team to include the assignment & prioritization of workloads, tasks, and other responsibilities.
• Initiation, facilitation, and closure of all RMA’s.
• Monitor and manage the production team to support all RMA efforts.
• Escalation of issues to appropriate personnel.
• Creation, maintenance and reporting of all RMA activities, management KPIs and metrics; to include tracking all RMA’s.
• Maintain repair work schedule with production support team, to ensure timely repair of customer material.
• Validate the effectiveness of associated processes and make necessary improvements and changes.
• Support, develop any RMA procedures/instructions to assure compliance.
• Maintain a high level of data integrity within KBC’s SAP system.
• Lead and support continuous improvement efforts associated with these processes locally and globally.
• Must be able to comply with applicable company and plant procedures and policies.

Salary and Benefits

Anticipated salary range for candidates working in Westminster, MD: $105,400–$158,200 per year. Final pay will depend on experience, education, and other factors. Employees, if eligible, may enroll in group health care plans (medical, dental, vision), basic life and disability insurance, and a 401(k) plan. Additional benefits include 120 hours of vacation leave, 40 hours of personal paid absence, 12 paid holidays, one floating holiday, 6 weeks of paid parental leave, and the ability to purchase company stock under applicable plans.

Equal Employment Opportunity Statement

Knorr Brake Company is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.