Repair Specialist, Service & Solution Sales

FLSmidth; Reno (NV); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits package

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible schedule

Job summary

FLSmidth is seeking a Repair Specialist (Sales & Solutions) to drive repair service sales and co-develop tailored repair solutions with customers. This role combines commercial ownership with technical expertise to maximize equipment lifecycle value, reduce downtime, and grow.

You will act as a trusted advisor, proactively identifying repair needs, shaping solutions with customers, and converting opportunities into sustainable business growth.

Qualifications

• Proven ability to translate customer needs into repair offerings.
• Strong technical understanding of equipment, components, and failure analysis.
• Excellent communication to articulate complex tech value in business terms.
• Experience collaborating with diverse stakeholders across customer and internal teams.

Responsibilities

• Build long-term partnerships by understanding customer operations, maintenance, and production challenges.
• Position repair services as a strategic lever to improve reliability and performance.
• Own and drive sales of repair services including components, upgrades, refurbishments, and lifecycle solutions.
• Develop and execute short- to mid-term sales plans to grow repair revenue and service penetration.
• Identify, qualify, and convert repair opportunities across installed base.
• Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repairs.
• Collaborate with customers to diagnose issues and co-develop optimized repair solutions.
• Conduct site visits and technical assessments to identify failure modes and lifecycle extension opportunities.

Skills

Sales mindset

Co-create solutions

Technical aptitude

Communication skills

Relationship management

Analytical thinking

Proactive

Cross-functional collaboration

Job description

Role Overview

The Repair Specialist (Sales & Solutions) is a customer-facing role focused on driving repair service sales and co-developing tailored repair solutions with customers. This role combines commercial ownership with technical expertise to maximize equipment lifecycle value, reduce downtime, and grow.

The specialist acts as a trusted advisor, proactively identifying repair needs, shaping solutions collaboratively with customers, and converting opportunities into sustainable business growth.

Key Responsibilities

• Build long-term partnerships by deeply understanding customer operations, maintenance strategies, and production challenges.
• Position repair services as a strategic lever to improve reliability and performance.
• Own and drive the sales of repair services, including component repairs, upgrades, refurbishments, and lifecycle solutions.
• Develop and execute short- to medium-term sales plans focused on growing repair revenue and increasing service penetration.
• Identify, qualify, and convert repair opportunities across the installed base.
• Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repair activities.
• Collaborate directly with customers to diagnose issues and co-develop optimized repair solutions tailored to their operational needs.
• Conduct site visits and technical assessments to identify failure modes, improvement opportunities, and lifecycle extension strategies.
• Translate customer requirements into customized repair scopes, balancing cost, performance, and turnaround time.
• Handle objections by leveraging strong technical knowledge and competitive positioning.
• Ensure smooth handover and collaborate on the follow-up of repair orders to guarantee delivery quality and customer satisfaction.
• Monitor repair performance, turnaround times, and customer feedback to continuously improve offerings.

Skills & Competencies

• Strong sales mindset with a focus on repair solutions.
• Ability to co-create solutions with customers and translate needs into actionable repair offerings
• Solid technical aptitude in equipment, components, and failure analysis
• Excellent communication skills to simplify complex technical concepts into business value
• Relationship management and stakeholder engagement across customer and internal teams
• Analytical thinking to evaluate repair vs. replace scenarios
• Proactive, self-driven, and results-oriented
• Strong cross-functional collaboration

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What We Offer

Competitive benefit package, Medical, dental, vision, 401k, flexible schedule.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.