Solution Specialist - Screens & Centrifuge Lifecycle

FLSmidth; Winfield (WV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible work schedule

Training & development

Salary packaging options

Employee Assistance Program

Purchased annual leave

Paid Parental Leave

Recognition platform

Community involvement

Diversity and inclusion

Job summary

FLSmidth is seeking a Solution Specialist to drive lifecycle service growth for Screen & Centrifuge offerings in the Eastern United States. You will identify opportunities, build client relationships, conduct on-site analyses, and support installations and wear reports.

You will travel up to 75% (domestic and international), collaborate with product, engineering and sales teams, and contribute to marketing materials while maintaining CRM records and delivering measurable value to customers.

Qualifications

• Strong verbal and written communication in English.
• Extensive knowledge of mining/industrial products and competitors.
• Ability to explain complex concepts clearly.
• Willing to travel up to 75% domestically and internationally.
• College degree or equivalent experience.
• Experience in the mining/industrial industry.
• Experience with screen media consumable products is a plus.
• Able to read mechanical drawings.

Responsibilities

• Manage customers and their consumables throughout the product life cycle.
• Complete audits and reporting on performance metrics.
• Develop product pathways across the entire product range.
• Assess customer needs and recommend suitable products/solutions.
• Identify and develop new business in the Eastern United States region.
• Provide market feedback and customer insights to the business.
• Maintain opportunities in the CRM system.
• Monitor industry updates and changes in the product landscape.
• Perform health checks on customer sites and present feedback.
• Collaborate with product, engineering, and sales teams across FLSmidth.
• Support marketing documents highlighting primary benefits of solutions.
• Be self-driven with minimal supervision.
• Support the Proposal department on complex solutions when required.

Skills

Communication skills

Industry knowledge

Mechanical background

Willingness to travel

Education

College degree or equivalent experience

Tools

CRM system

Mechanical drawings interpretation

Job description

Overview

The Solution Specialist will be responsible for the Screen & Centrifuge Lifecycle Service Line (Screen, Trommel, Centrifuge, and Wear consumables) within the region. The role includes identifying business opportunities, generating leads, fostering client relationships to meet or exceed sales goals, and supporting on-site installation assistance, inspections, and wear reports. Travel within the region is required to deliver technical expertise related to the Screen & Centrifuge Lifecycle Service Line.

Responsibilities

• Manage customers and their consumables throughout the product life cycle.
• Complete audits and reporting on performance metrics.
• Develop product pathways across the entire product range.
• Assess customer needs and recommend the most suitable products/solutions.
• Identify and develop new business in the Eastern United States region.
• Provide feedback to the business regarding customer needs and market intelligence.
• Maintain opportunities in the CRM system.
• Monitor the industry for updates and changes in the product landscape.
• Perform health checks on customers\' sites, review data, and present feedback.
• Collaborate with product line, engineering, and sales teams across FLSmidth.
• Support development of marketing documents to communicate the primary benefits of solutions.
• Self-driven and able to work with minimal supervision.
• Support the Proposal department on complex solutions when required.

Qualifications

• Good communication skills, written and spoken.
• Deep product and competitor knowledge to develop effective sales strategies and handle objections.
• Ability to explain complex concepts to customers in simple terms.
• Able to travel up to 75%, domestic and international.
• Physically able to climb onto structures and stairs in industrial plants and mines.
• College degree or equivalent experience.
• Experience in the mining/industrial industry.
• Specific experience with heavy industrial products and/or systems is a plus.
• Experience with screen media consumable products.
• Mechanical background, able to read and understand mechanical drawings.

What We Offer

• Competitive remuneration package.
• Work-life balance with a flexible work schedule.
• Development and training within a respected global OEM company.
• Access to salary packaging options to maximize after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Parental Leave.
• Access to a recognition and benefits platform.
• Involvement with community and charity initiatives.
• As an equal opportunity employer, we embrace diversity and inclusion.