Repair Liaison & Customer Support Coordinator

Raymour & Flanigan Furniture and Mattresses; Manchester (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading furniture retailer in Manchester, CT is looking for a Customer Service Coordinator to support repair technicians and resolve customer issues. Ideal candidates will have strong interpersonal skills and the ability to work independently in a fast-paced environment. Must have a high school diploma and be available for flexible hours including nights and weekends. This is a drug and smoke-free workplace.

Qualifications

• Strong ability to manage multiple tasks efficiently.
• Experience in customer service and dispatching preferred.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Coordinate and communicate with repair technician.
• Resolve customer service issues independently.
• Serve as liaison between customers and technicians.

Skills

Interpersonal skills

Ability to work independently

Ability to multi-task

Experience in a fast-paced environment

Prior call center experience

Prior dispatcher experience

Education

High School Diploma or equivalent

Job description

A leading furniture retailer in Manchester, CT is looking for a Customer Service Coordinator to support repair technicians and resolve customer issues. Ideal candidates will have strong interpersonal skills and the ability to work independently in a fast-paced environment. Must have a high school diploma and be available for flexible hours including nights and weekends. This is a drug and smoke-free workplace.