Service Dispatch & Customer Care Coordinator

Raymour & Flanigan; North Great River (NY); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Raymour & Flanigan in New York seeks a customer service professional to schedule and confirm repair service calls, coordinate with technicians, and resolve issues. This role emphasizes strong listening, teamwork, and adherence to warranty guidelines.

You will serve as liaison between customers and technicians, handle reports, and may work day, night, and weekend hours. The company notes a drug- and smoke-free workplace and does not offer visa sponsorship now or in the future for this position.

Formación

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Responsabilidades

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Conocimientos

Excellent phone etiquette

Interpersonal skills

Strong computer skills

Excellent time management

Ability to work independently

Ability to multi-task

Customer service skills

Experience in fast-paced environment

Prior call center experience

Prior dispatcher experience preferable

Educación

High School Diploma or equivalent

Descripción del empleo

Raymour & Flanigan in New York seeks a customer service professional to schedule and confirm repair service calls, coordinate with technicians, and resolve issues. This role emphasizes strong listening, teamwork, and adherence to warranty guidelines.

You will serve as liaison between customers and technicians, handle reports, and may work day, night, and weekend hours. The company notes a drug- and smoke-free workplace and does not offer visa sponsorship now or in the future for this position.