Repair Clerk

Alyeska Resort; Anchorage (AK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass

Employee discounts

Medical, Dental, Vision Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska seeks a Repair Clerk to maintain and tune skiing and snowboarding equipment for rental and guest-owned gear. You will support peak operations, advise guests on equipment fit, and ensure safety and quality through inspections.

The role emphasizes guest interaction, accuracy in paperwork, and collaboration with the rental team in a fast-paced resort environment. Equal opportunity employer with benefits and housing options.

Qualifications

• Experience maintaining and tuning skiing/snowboarding equipment.
• Excellent customer service and guest-facing skills.
• Ability to lift up to 50 pounds and work long shifts during peak periods.

Responsibilities

• Aid the rental shop during peak hours to meet guests' equipment needs.
• Help guests choose right-sized boots, skis, and snowboards based on height, weight, and skill.
• Present rental agreements and complete necessary documents.
• Conduct routine safety inspections on rental equipment.
• Maintain records of maintenance, inspections, and repairs.
• Collaborate with rental team for inventory management and equipment availability.
• Provide guidance on equipment adjustments for comfort and performance.
• Address guest concerns related to rental equipment.

Skills

Customer service aptitude

Verbal & written communication

Interpersonal skills

Guest assistance

Job description

Are you passionate about ski and snowboard gear and have experience repairing and maintaining equipment? Do you want your next job to put you in the middle of the adventure and surrounded by picturesque nature? If you take pride in your craft and want to be part of a fun dynamic team, then Alyeska Resort is for you!

We’re looking for Repair Clerk professionals to join our team in Girdwood, Alaska. What You’ll Do As a Repair Clerk, you will play a crucial role in maintaining and optimizing the performance of our rental and customer-owned equipment. Your work ensures that guests enjoy safe and satisfying experiences on the slopes.

Responsibilities

• Aid the rental shop during peak hours to meet guests' equipment needs.
• Help guests choose the right-sized boots, skis, and snowboards based on height, weight, and skill level. Calculate binding tensions and pole lengths to ensure a comfortable fit.
• Present rental agreements, address guest questions, and ensure the completion of all necessary documents.
• Conducting routine safety inspections on rental equipment to identify and address any potential hazards or maintenance needs.
• Maintaining detailed records of equipment maintenance, inspections, and repairs for tracking and compliance purposes.
• Collaborating with the rental shop team to ensure proper inventory management and equipment availability.
• Providing guidance on equipment adjustments to enhance guests' comfort and performance.
• Promptly addressing and resolving any guest concerns or issues related to rental equipment.
• Staying informed about the latest advancements and trends in skiing and snowboarding equipment.

What We Offer

• Starting Wage: From $18 per hour
• Employee Housing for a small fee live and play where you work
• Flexible work schedules
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

What We Need

• Minimum age of 18 years.
• Multiple seasons of prior experience in the maintenance and tuning of skiing and snowboarding equipment.
• Knowledge of ski and snowboard gear and accessories.
• Possession of required certifications for various ski, snowboarding, and bike brands.
• Preferably, experience with Wintersteiger and Grindrite repair machinery.
• Prior experience in handling cash is a plus.
• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Excellent customer service aptitude.
• Ability to assist guests of all ages, backgrounds, and abilities.
• Availability for a flexible work schedule that includes weekends and holidays.

What to Expect

Be on alert and at times, on your feet for long periods, including nights, weekends, and holidays. Work in a fast-paced, high-energy resort environment. Adapt to seasonal changes around the resort and special events. Physical demands: Ability to lift up-to 50 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. Work Environment: The noise in this work environment is usually moderate. Physical terrain in the work environment can be uneven with poor traction; there is ice and snow outside, and wet floors indoors. This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism,

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.