Ticket Office Clerk

Alyeska Resort; Anchorage (AK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Starting wage: From $18 per hour

Employee housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass for employees and,,

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

401(k)

Job summary

Alyeska Resort, located in Girdwood, Alaska, is seeking a friendly Ticket Clerk to be the first point of contact for guests and to issue tickets with exceptional service. The role requires knowledge of resort offerings and the ability to provide accurate information on schedules, events, and mountain conditions.

The position offers a starting wage of $18 per hour, with benefits including housing options, flexible schedules, paid time off, employee passes, lodging and spa discounts, health

Qualifications

• Excellent customer service, interpersonal, and verbal communication skills.
• Maintain a professional, courteous, and positive attitude at all times.
• Accurate cash handling and POS experience, including operating a cash register, is preferred.
• This role is open to year-round and seasonal applicants.

Responsibilities

• Sell daily lift tickets, season passes, or special events tickets to the public.
• Answers questions concerning fares, schedules, reservations, and provide information concerning upcoming attractions/events.
• Retain up-to-date mountain information such as mountain conditions and events at the Resort and respond to general inquiries.
• Ability to work well under pressure and ability to work independently.
• Knowledge of the mountain emergency operating plan and the ability to assist when the plan is activated.

Skills

Excellent customer service

Interpersonal skills

Verbal communication

Cash handling

POS experience

Job description

Are you passionate about providing excellent customer service and delivering delight to guests? Do you want your next job to put you in the middle of the adventure and surrounded by picturesque nature? If you take pride in your craft and want to be part of a fun dynamic team, then Alyeska Resort is for you! We’re looking for Ticket Clerk professionals to join our team in Girdwood, Alaska.

What You’ll Do

As a Ticket Office Clerk you are often the first person at Alyeska Resort that guests interact with, making you an integral part of the guest experience. The primary role of the Ticket Office Clerk is to issue tickets and provide exceptional guest service to customers. This role will require the Clerk to have knowledge of other resort offerings including Rentals, Snowsports School, Spa Packages, and Food and Beverage Outlets.

Your Responsibilities Will Include

• Sell daily lift tickets, season passes, or special events tickets to the public.
• Answers questions concerning fares, schedules, reservations, and provide information concerning upcoming attractions/events.
• Retain up-to-date mountain information such as mountain conditions and events at the Resort and respond to general inquiries.
• Ability to work well under pressure and ability to work independently.
• Knowledge of the mountain emergency operating plan and the ability to assist when the plan is activated.

What We Offer

• Starting Wage: From $18 per hour
• Employee Housing for a small fee live and play where you work
• Flexible work schedules
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

What We Need

• Excellent customer service, interpersonal, and verbal communication skills.
• Maintain a professional, courteous, and positive attitude at all times.
• Accurate cash handling and POS experience, including operating a cash register, is preferred.
• This role is open to year-round and seasonal applicants.

What To Expect

• Be on alert and at times, on your feet, including nights, weekends, and holidays.
• Work in a fast-paced, high-energy resort environment.
• Adapt to seasonal changes around the resort and special events.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism,

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.