Repair Advisor | AI-Powered Front Desk & Growth

Cochran Cars; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training & development

Health benefits

Paid time off

Team environment

AI tooling

Job summary

Body by Cochran in Pittsburgh is seeking a friendly Front Office Associate to greet customers, answer calls, schedule appointments, and maintain accurate records. You will work with our new AI tool for virtual estimates and streamlined communications.

Ideal candidates will have front office or administrative experience, excellent communication, strong organization, and a professional appearance. We offer competitive pay, benefits, PTO, and opportunities for growth in a supportive team.

Qualifications

• Experience in front office or administrative roles, automotive-related experience a plus.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Professional appearance and demeanor.

Responsibilities

• Greet customers warmly and professionally, creating a positive first impression.
• Answer and direct incoming calls and emails promptly and accurately.
• Schedule appointments, coordinate repair timelines, and maintain accurate customer records.
• Communicate repair updates clearly and proactively to customers and insurance partners.
• Assist with administrative tasks, data entry, and documentation.
• Maintain a clean, organized front office environment.
• Assist with filing insurance claims and coordinating with adjusters.
• Use email, CRM systems, the new AI tool, and other digital tools effectively for communication and customer management.
• Always uphold the highest level of customer service.
• Demonstrate a proactive attitude toward professional development and career advancement opportunities.

Skills

Front office experience

Customer service

Administrative tasks

Communication skills

Microsoft Office

CRM familiarity

AI tool familiarity

Education

High school diploma or equivalent

Tools

CRM software

Outlook

Microsoft Office

Job description

Body by Cochran in Pittsburgh is seeking a friendly Front Office Associate to greet customers, answer calls, schedule appointments, and maintain accurate records. You will work with our new AI tool for virtual estimates and streamlined communications.

Ideal candidates will have front office or administrative experience, excellent communication, strong organization, and a professional appearance. We offer competitive pay, benefits, PTO, and opportunities for growth in a supportive team.