CLINIC FRONT DESK

Beacon Orthopaedics & Sports Medicine; Middlefield Township (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A medical practice in Middlefield, OH is seeking a Front Desk Staff member to manage patient flow, schedule appointments, and verify insurance details. Ideal candidates will be friendly and possess good communication skills, with previous experience considered a plus. This role involves full-time employment and may require travel to specified locations.

Qualifications

• Must be friendly, courteous and have good communication skills when greeting patients.
• Previous experience in a busy clinic or physician office is preferred.

Responsibilities

• Meet and greet patients promptly.
• Schedule appointments per physician protocol.
• Verify patient insurance coverage is current and correct.

Skills

Good communication skills

Friendly and courteous demeanor

Education

High School Diploma or GED equivalent

Job description

Overview

This position supports front desk operations and patient flow as the first point of contact for Precision Orthopaedics. It involves assisting patients with check-in and check-out for appointments, insurance verifications, medical records requests, and related duties. Travel to specified locations is required.

Full time employment

Note: Complete Job Description Below.

Position Summary

Responsible for all check-in and check-out functions of medical front desk, scheduling appointments, answering patient questions, medical records management and pre-certifications.

Position Responsibilities

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members
• Respond to changing situations flexibly to meet current needs, including reprioritizing work as necessary
• Attend required annual in-service programs
• Demonstrate attention to detail in documentation, recording and patient information
• Adhere to company policies and procedures and maintain safe working environment
• Identify potentially unsafe situations and notify supervisor

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner
• Obtain patient information during office hours
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy
• Accurately scan insurance cards (front and back)
• Input patient information and register patient as needed
• Schedule appointments (new, follow-up, reschedule) per physician protocol
• Obtain referrals by checking carriers online
• Schedule appointments with other specialists as needed
• Collect co-pays, co-insurance and self-pay amounts at time of service
• Handle all calls professionally and direct to proper personnel
• Run schedules
• Communicate with physicians and clinical support staff
• Address all messages by end of the day
• Enter all patient information into the system by end of the day
• Make every effort to accommodate patient needs according to physician protocol when scheduling

Additional Duties

• Travel to other locations as necessary
• Confirm and/or reschedule appointments when needed
• Filing as needed
• Saturday rotation as needed
• Additional duties as assigned by the manager

Education/Experience Required

• Must be a High School graduate or GED equivalent
• Must be friendly, courteous and have good communication skills when greeting patients
• Previous experience in a busy clinic or physician office is preferred

Physical Requirements

Physical requirements include the ability to frequently hear and communicate, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs; average lift less than 10 lbs.

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Administrative
• Industries: Medical Practices

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